Revenue Operations Sales Execution Chief Revenue Officer

Smoothing the Cracks in the Customer Journey

Molly St. Louis, Senior Producer at Clari

Molly St. Louis
Senior Producer

Published

Updated

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Photograph of one athlete's hand passing a baton to another athlete's hand
Photograph of one athlete's hand passing a baton to another athlete's hand

Creating a flawless customer journey is a critical component to the revenue-driving process, and while many teams focus their attention on phases like awareness, consideration, purchase, retention, and advocacy, they tend to miss out on maximizing the transition between. . The most important transition is the handoff from pre-sale to post-sale. 

In this episode of The Forecast, Michael Hogan, Korn Ferry’s Vice President of Sales, North America, outlines the best practices for a flawless hand off between sales and customer success. Watch it here:

Watch more episodes of The Forecast