Creating a flawless customer journey is a critical component to the revenue-driving process, and while many teams focus their attention on phases like awareness, consideration, purchase, retention, and advocacy, they tend to miss out on maximizing the transition between. . The most important transition is the handoff from pre-sale to post-sale.
In this episode of The Forecast, Michael Hogan, Korn Ferry’s Vice President of Sales, North America, outlines the best practices for a flawless hand off between sales and customer success. Watch it here:
Watch more episodes of The Forecast
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